Hale Pet Doors Ship from Colorado via FedEx Ground

• Replacement flaps normally ship in 2-3 weeks.
• Transit time to you can be found using the map below.

Fast Shipping

We do our best to ship FAST and make it easy for you.  At the top of this page, we have noted how long it normally takes to process and ship your order.  You can then use the map above to estimate delivery times.  We will send you an email confirmation with the tracking number as soon as your order ships

Please see our Shipping Policy for full details.

Easy Returns

Things don't always work out, we get it.  We'll do our very best to make your return simple and easy.  Please email us and we'll provide all the return instructions for your specific item and an RMA number (required).

Please see our Return Policy for complete details.

Why do Hale Pet Doors cost more than other brands?

Hale pet doors are made with the highest quality workmanship and of the finest materials available.  We use only extruded aluminum framing, pvc vinyl flaps and King Starboard® security covers.  Because these materials are superior, the pet doors are much heavier for greater strength and durability. 

What is the difference between Single and Double flaps?

Double flap mounts increase resistance to extreme weather. These are great options for blazing summer and snowy winters. While a Hale single flap can do the job of some double flap models, the additional vinyl can safeguard from wind and single-digit temperatures.

Can I lock my pet door?

Absolutely.  All of our pet doors (except the screen model) come standard with a King Starboard® security cover.  Starboard is manufactured for marine applications and is virtually indestructible.  This cover can be locked into place with our steel positive action pin lock to make your pet door virtually impregnable.

What prevents insects, rodents or other animals from getting inside?

Hale pet doors are designed to seal very tightly.  We use heavy pile weather stripping and strong alnico magnets. Therefore, insects and small animals cannot push their way in through the pet door. Since the flaps are also sealed and do not hang open, larger animals do not see an opening to get started. Most animals need a little conditioning to get used to using a pet door and won’t push against something that isn’t already open.  We recommend keeping all food and water away from the area of the pet door, either inside or outside the house, so unwanted animals are not even attracted to the area in the first place.  If you have further security or animal intrusion concerns, we offer a full line of security products to complement our pet doors.

Can I add or remove magnets?

Yes, you can attach and remove magnets. Removing magnets makes it easier for smaller pets to push through. With a screwdriver head, you can push the magnets off the flap. Adding magnets is a great way to combat weather as well.

Do I install my pet door by myself?